Refund policy

Last Updated: [DATE]

Return and Refund Policy

At Watchvault, we want you to shop with confidence. We are committed to providing quality products and fair, transparent customer service. If something is not right with your order, we will do our best to help find an appropriate solution.

This policy explains our return, refund, exchange, and damaged-product procedures. If you have any questions, please contact us at hayansabir34@gmail.com.

1. Return Eligibility

To be eligible for a return, your item must generally meet the following conditions:

  • The return request must be made within [2 DAYS] of receiving your order.
  • The item must be unused, unworn, and in its original condition.
  • The item must include its original packaging, tags, accessories, and any other included materials, where applicable.
  • You must provide proof of purchase, such as your order number or receipt.
  • The item must not fall under the non-returnable items listed in this policy.

We reserve the right to inspect returned items before approving a refund or exchange.

2. How to Request a Return

To request a return, please email us at hayansabir34@gmail.com within [1 DAYS] of receiving your order.

Please include:

  • Your full name
  • Order number
  • The item(s) you wish to return
  • The reason for your return
  • Photos or videos, if the item is damaged, defective, or incorrect

Once we review your request, we will provide instructions for the next steps. Please do not send an item back before receiving return instructions from us.

3. Return Timeframe

Approved returns must be sent back within [3 DAYS] after you receive our return instructions.

Items returned outside the approved timeframe may not be accepted. We recommend using a reliable and trackable shipping method when returning valuable items.

4. Refund Process and Timing

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be processed within [7-days]. The time it takes for the funds to appear in your account may depend on your bank, payment provider, or original payment method.

Unless otherwise stated or required by applicable law, original shipping charges may not be refundable.

If you have not received your refund within the expected timeframe, please contact us at hayansabir34@gmail.com.

5. Exchanges

Watchvault may offer exchanges for eligible items, subject to availability.

If you would like to exchange an item for a different product, color, size, or variation, please contact us within [1st DAY] of receiving your order.

Exchanges may depend on:

  • The item's eligibility for return
  • Availability of the replacement item
  • Any difference in price
  • Applicable shipping costs

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us at hayansabir34@gmail.com within [1st DAY] of receiving your order.

Please provide your order number along with clear photos or videos showing the issue.

After reviewing the case, we may offer an appropriate solution, such as:

  • A replacement
  • An exchange
  • A repair, where appropriate
  • A full or partial refund

For verified cases involving a damaged, defective, or incorrect item, Watchvault will handle applicable return costs according to this policy.

7. Non-Returnable Items

Unless required otherwise by applicable law, the following items may not be eligible for return:

  • Items that have been used, worn, altered, or damaged after delivery
  • Items returned without required original packaging or included accessories
  • Personalized or custom-made products
  • Gift cards, promotional items, or free gifts
  • Clearance or final-sale items clearly marked as non-returnable before purchase
  • Items that cannot reasonably be resold for hygiene, safety, or other legitimate reasons

This does not affect your ability to report an item that was damaged, defective, or incorrect when received.

8. Return Shipping Costs

If you are returning an item because you changed your mind or no longer want it, you may be responsible for the return shipping costs.

If an item is verified to be damaged, defective, or incorrect, Watchvault will generally cover or reimburse reasonable return shipping costs, subject to our return instructions.

Please contact us before arranging a return to ensure that the correct return method is used.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at hayansabir34@gmail.com.

We may be able to cancel and refund an order if it has not yet been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the order may instead be subject to this Return and Refund Policy.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Watchvault
Email: hayansabir34@gmail.com
Business Address: Pakistani
Phone: 03128436366

We appreciate your trust in Watchvault and are committed to handling return and refund requests fairly, clearly, and professionally.